Goals Insight - Insights E-zine

April 2011

Volume IX, Number 4

In this E-Zine:
  A Few Notes From Cheryl
  Feature Article
  Upcoming Workshops and Teleclasses
  About Cheryl and Goals InSight

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Additional Resources:
  Goals InSight website
  2011 Workshop Schedule
  Client Successes

Contact Information:

Cheryl Mann, MBA, CPCC
President / Certified Coach
Goals InSight
Team/Department Coaching, Group Facilitation and Workshops
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A Few Notes From Cheryl

Happy Springr: Welcome to our second quarter / Spring edition of Insights! I hope you enjoy this quarter’s article.

Upcoming workshops: If you are going to be in any of the following areas the next few months, be sure to check out our upcoming workshops that are open to non-members as well as members of the respective organizations – I would love to see you at one more of these events: Walnut Creek, CA (April 28), Sacramento, CA (June 11), Long Beach, CA (September 13) and Miami, FL (October 26).

Feature Article:  I hope you enjoy the feature article, Leadership Fun vs. Intensity: a 5k Example.  Read on...

Warmest regards,


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Feature Article: Leadership Fun vs. Intensity: a 5k Example

Recent conversations

During many recent conversations with leaders (new and experienced leaders alike), I’ve noticed a common theme: the intensity and seriousness in the workplace has increased lately. Leaders are doing their best to respond to the intensity around them in their work environments, but many are not feeling very successful with those efforts, nor are they feeling as fulfilled as they would like to be in their roles.

Of course, this isn’t everyone – many leaders are fulfilled and are managing the intensity in a way that works for them, so if YOU are currently feeling successful and/or fulfilled in your role, congratulations!

The intensity challenge
In my own life and with many of the leaders I’ve been talking with, I see this intensity:

  • In natural disasters that continue to occur worldwide
  • Within organizations, where the pressures have increased significantly with the ways in which companies feel they must operate to stay profitable
  • On teams, in the way that we’ve allowed technology to replace previous forms of communication, as well as how we’ve significantly increased the expectations we have with our team mates about turn-around-times, deadlines, etc.
  • In my own personal life, where I’ve taken supposedly fun activities and made them more serious/intense without even realizing it

A 5k example
Here’s an example of how something fun can turn serious and/or intense in a moment! Recently, I decided to run a 5k (3.1 miles) race as part of a local running festival. I thought it would be a fun way to change my daily exercise routine and have a little more focus. I invited my youngest brother to join me, and I was very intentional: I specifically told myself and my brother that I was doing the training and the run itself for fun, and that I didn’t care how long it took me to run the 5k on the day of the race – I just wanted to finish it and have fun doing it. Sounds simple, right?

How quickly “fun” turns “intense”…
As I increased the length of my training runs, I felt the intensity inside of me start to increase….as soon as I ran one mile, my immediate thought was “how can I run this mile faster” and then once I ran two miles, the same thoughts crept in. Once I completed a 3 mile training run in about 36 minutes, I thought to myself “I want to do this faster on the day of the race…I need to pick up my pace!”

Awareness can be a helpful tool
Wait a minute…what happened to my intention of just having fun?? My initial intention of fun had quickly turned competitive, to the point where I felt the intensity of the pressure that I was putting on myself. So, it was time to stop and ask myself “what am I doing? And “what is it that I’m really trying to create?”

I quickly realized that I needed to check in with myself to better manage my internal dialogue so that I could allow the fun, light, playful part of me to be present when I ran. I started asking myself “am I having fun?” on my training runs and when I realized that I wasn’t having fun, I shifted my mindset away from intensity and back to fun. The training became MUCH more enjoyable once I realized that I had the choice – I could make my training fun, or I could make it intense – and my results were actually better when I chose to make it fun!

Ran the race having fun
On the day of the 5k race, there were crowds of people cheering us on and my brother and I ran the race together while, indeed, having a good time. However, there was one last opportunity for intensity…when we were about a quarter mile from the finish line, he looked at me and said “what do you think – can we pick up the pace for the rest of the race?” I smiled inside as I thought about how easily that intensity can creep in, but I consciously said “yes” and told myself that it WAS possible to make it a fun last leg of the race while still running a little faster and finishing strong (but without making it intense), which we did!

Benefits of bringing fun into our work
It has been proven that our teams and organizations benefit tremendously when we bring more fun, camaraderie and other positivity factors into our work…we achieve greater results when we increase these aspects of our teamwork, and our organizations benefit with better bottom line results! Not to mention that we have actually enjoy our work more :-)

What are the choices you’re making?
This 5k experience reminded me that we can make things fun, or we can make them intense / serious – it really is all about choice. Here are some questions to ask:

  1. Where am I being serious and/or intense, when I could be having more fun?
  2. How can I regain my ability to have fun, be more playful and light?
  3. How would being more light and playful help me be a better leader?
  4. What impact would my being more light and playful have on my team and the results we get?
  5. What impact would my being more light and playful have on my organization?
  6. What impact would my being more light and playful have on my friends / family? The world?

Next steps
What is one thing that you will do differently to lighten up the intensity around you, as a leader and in your personal life?

Your success is our priority, so if you’d like some help along the way, we would be happy to talk with you about how we might support you and/or your team to actually become more productive by being less intense and serious. You are welcome to call me at (510) 482-8987 – it would be a pleasure to talk about your needs!

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Upcoming Workshops

"Be the Change: Lead Your Inter-Disciplinary Team to Health Care Reform Success"

Post-Acute Care and Health Care Reform — Preparing for Change Seminar
Hosted by: California Hospital Association(note: event is open to non-members)
April 28, 2011 from 9:00 am to 4:00 pm
Walnut Creek Marriott - 2355 North Main Street, Walnut Creek CA

The post acute care landscape is changing more rapidly than ever before, which requires unprecedented skills and strategies to successfully navigate the changes. To not just survive, but to actually thrive and increase productivity today, post acute care leaders must find new ways to engage their interdisciplinary teams, enhance their leadership skills to new levels and model the changes necessary for sustainable success.

For more details and registration information, please see our Speaking page


"Lead Your Team From Stress to Success"

Hosted by: Project Management Institute-Sacramento Valley Chapter (PMI-SVC)
(note: event is open to non-members)
Saturday, June 11 from 8:00 am to 12:00 pm
Schools Financial Credit Union, 1485 Response Rd (Ste 126), Sacramento, CA

Most project teams achieve results, but often at the expense of team members burning out from long hours and stressful, pressure-filled work environments. On a personal level, many individual project team members simply aren’t able to perform anywhere near their capacity due to the daily stress and pressure at work, on top of typically very busy home and personal lives. For those currently in transition between projects or jobs, the unknowns of their “next steps” can lead to extraordinary stress.

None of these environments are sustainable, so it is critical that project team members learn to minimize their individual stress and create positive, supportive environments around them with their teams, friends and family – research shows that team members who do this ultimately achieve greater productivity as a result!

Note: Pre-registration is required no later than June 9.

For more details and registration information, please see our Speaking page


"Be the Change: Lead Your Team to Health Care Reform Success"

Healthcare Financial Management Association (HFMA) – Southern California Fall Conference
(note: event is open to non-members)
Tuesday, September 13 from 12:00 to 1:00 pm
Hyatt Regency Long Beach – Long Beach, CA

The health care landscape is changing more rapidly than ever before, which requires unprecedented skills and strategies to successfully navigate the changes – the old ways of doing things no longer work! Leaders of financial, operational and clinical health care teams are faced with multiple and competing challenges to not only provide patient services with diminishing resources and reimbursement, but to simultaneously navigate and plan for the changes inherent to health care reform.

To not just survive, but to actually thrive and increase productivity today, health care leaders must find new ways to enhance their leadership skills to new levels, engage and energize their teams and role model the changes necessary for long term, sustainable success.

For more details and registration information, please see our Speaking page


"Aligning Your Revenue Cycle Team for Success: Maximize Your Bottom Line With Accountability"

Healthcare Financial Management Association (HFMA) – Annual MAP Conference
(note: event is open to non-members)
Wednesday, October 26 from 8:00 am to 12:00 pm (pre-conference session)
Doral Resort – Miami, FL

This session will present tools and processes that a revenue cycle leader can implement immediately to enhance cross-functional team results:

  1. Communication tools such as team agreements with shared accountability and a common vision with buy in to align cross-functional success with all revenue cycle team members (e.g. Patient Financial Services, Managed Care, Case Management, Administration, providers, etc.)
  2. Relationship dynamic tools such as leveraging positivity and cross-functional diversity of knowledge, perspectives and process improvements
  3. Measurement tools to identify team strengths and weaknesses, and develop a plan to combine those tools with Key Performance Indicators to enhance team performance

For more details and registration information, please see our Speaking page


Team Building Events and Off-Site Meetings:

Could your team use some help to be more cohesive?
Is it time to enhance your team's relationships and productivity?

Some teams know that something isn't working, but they don't know exactly what that is or how to improve it. Some organizations hold team building seminars and employee retreats because they know it's time to enhance their teams' productivity and relationships. Do either of those statements describe you/your team? If so, and if you haven't already contacted us to discuss your needs, feel free to give us a call to see if we can help you.

We offer a variety of programs to enhance the performance of your teams as well as improve the ways in which your teams interact, so we invite you to visit our Team Building, Training and Seminar page. This is a great way to show appreciation for your team and enhance their productivity, thereby improving the bottom line for your organization!

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About Goals InSight

Goals InSight helps organizations achieve their desired results in the following ways - click on any of the links for details:

If you know someone who could benefit from our offerings, would you please forward this e-newsletter with your recommendation?  We appreciate your referrals, as this is how we continue to grow and evolve – thank you in advance!

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