Goals Insight - Insights E-zine

August 2010

Volume ViII, Number 8

In this E-Zine:
  A Few Notes From Cheryl
  Feature Article
  Upcoming Workshops and Teleclasses
  About Cheryl and Goals InSight

Insights Archives


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Additional Resources:
  Goals InSight website
  2010 Workshop Schedule
  Client Successes

Contact Information:

Cheryl Mann, MBA, CPCC
President / Certified Coach
Goals InSight
Team/Department Coaching, Group Facilitation and Workshops
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A Few Notes From Cheryl

August 25 Teleclass:  Join us for “Team Challenges and Celebrations: An Open Forum to Discuss Your Challenges, Questions, Ideas and Best Practices!”   You are invited to join us for this month’s teleclass that will have a different format than usual – the entire teleclass will be an open forum to ask questions about any type of team/leadership challenges, as well as to share “best practices” and ideas that work well for teams. Bring your questions, concerns and ideas to the call, and receive laser coaching as well as ideas from participants on the topics most important to you! See information below or on our  Speaking page for details and to register for this f-r-e-e teleclass – hope to “see” you on the call!

Warmest regards,


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Feature Article:  Where Could You Conquer Fear and Step up to the Next Level?

This month, I want to share a personal experience with you, with the intention that it may help you to realize something important for yourself that you’re ready to work on to get to your “next level” (whatever that is for you).

The background…

I have not historically been a household project kind of gal…things like painting, cleaning rain gutters, refinishing the deck, and other big household maintenance projects are not really been my cup of tea! Plus, I have always been afraid of heights, so climbing up on ladders and/or onto tall structures have not sounded very appealing. As luck would have it, my partner is very skilled in those areas, and has taken the lead on those household projects for the past fifteen years, for which I have been very grateful. Over the years, that freed me up to do other household tasks so that we have pretty equal household contributions.

Just recently, though, I thought it would be fun to paint a room in our house. Of course, I picked the room with the highest walls/ceiling! But, not being an expert painter, I didn’t think about that and just decided it was time to paint this bedroom a beautiful sage green. We agreed on the color and that I would be responsible for this project that I was very excited about, so I bought all the paint and supplies to do the work. I decided it was time that I contributed to the household in this way, and besides – how difficult could it be to paint a room with high walls, anyway?!

The realization…
All of the preparation and all of the painting went well, until I fully realized that those walls were really high and would require my using a ladder to reach the highest areas. But there was a slight problem – I have historically been afraid of heights, so climbing up ladders is not something I do…

The ladder…
I brought the ladder into the room and looked at it from a few angles. I figured that I could reach the highest areas of the wall if I climbed up onto the second rung of the ladder and if I really, really, really stretched my arms up high with the paint roller…so, I tried it. No luck – the top areas of the wall that I needed to paint were still a few feet out of my reach.

The choice…
In that moment when I realized I could not reach the places I needed to reach in order to completely paint this room, and fear set in about my needing to climb higher up the ladder, I realized I had a choice:

  1. I could give up and wait until my partner came home to finish up the tallest places for me (between her 6 foot tall height and the ladder, I knew she could easily reach those places), or

  2. I could climb higher on the ladder and do it myself
    (now, you may be thinking “what’s the big deal about climbing further up the ladder?” but remember that I have historically been VERY afraid of heights!)

This became an agonizing decision…here’s what was going through my mind:

  • Is it my ego that doesn’t want me to give up and ask for help, because I made such a big deal of figuring out how to do this project “all by myself”?

  • Might we ultimately have a better outcome if I asked for help?

As well as:

  • How much longer am I going to allow my fear of heights to prevent me from doing things I want to do?

The decision…
That last question was the one that really got me….I finally said to myself, “Cheryl, are you going to not complete this project that you’ve been excited about because you are too afraid to step up to the third rung of a ladder?” and then “You help people break through their fears every day in your coaching…are you really going to let this fear stop you?” and then it was “Don’t you think it’s about time to conquer this fear of yours?”

At that point, it clicked. I was ABSOLUTELY determined to climb up that ladder to finish my painting project!

The execution of the decision…
What I had forgotten, though, was the paralyzing fear that I really had about heights. The ladder needed to be in a place where I would not be able to lean up against a wall – so, there would be no support, other than hanging on for dear life to the ladder!

I went up and down the first two rungs just fine, but every time I tried to step up to that third rung, my heart started beating fast, my palms became sweaty and I just froze, and then I went back down to the ground saying “I can’t do this.”

It became clear that this was not going to be easy. I also questioned whether I really even wanted to do it, or again, was it really just my ego and pride trying to get me up that ladder?

Time was up
I finally lost patience with my own fear! I said “no more messing around, this is getting ridiculous – it’s time.” I told myself that if I wanted to do this, I absolutely could do it…but I had to TRUST in myself that it was possible.

So, one last time, I grabbed the paint can and brush, and I held on to that ladder for dear life as I quickly and confidently marched up all three rungs, saying under my breath “you can DO this.” I got to that third rung and said “YES! I DID it!” and smiled a huge smile as I finished painting the top of the wall at the highest peak. I was so excited that I had finally broken through that fear, that I went back down the ladder and then back up again a couple of times, just because I could!

The next level
I was so excited and empowered that I had conquered my fear, and –quite literally- had moved past my fear to the NEXT LEVEL of confidence! It felt so amazing, to be standing on that ladder, realizing that I had finally broken through something that had been holding me back for decades…

Key learnings
A good friend helped me see this experience as a metaphor that might help all of you, which is why I’m sharing it here. It’s a symbol of so many things in life where we place limits on our own possibilities because we lack the confidence or trust or just have too much fear that we think we can’t break through it. Clearly, this was not a life-threatening situation that I had placed myself in – but, in my mind, that fear was VERY real, and had generated what felt like a life-threatening reaction in my body. But once I decided that I was no longer going to allow that fear to stop me….the real change began!

It IS possible to work through our fears…and we become that much more confident and powerful when we do so. Some fears we can break through using sheer will, and with other fears we may need some support to work through them over time. You know yourself best, so I encourage you to do what YOU need to break through your fears.

Questions to consider:

  1. What is one fear that is holding you back right now, and preventing you from fully experiencing life?

  2. What is one fear that is preventing you from fully showing up as a powerful leader and/or team member at work?

  3. Where do you allow fear to stop you from being as powerful as you could be?

  4. What is your fear costing you in terms of energy and happiness?

  5. What kinds of results could you be achieving at work and at home if you released or worked through at least one of your fears?

  6. What is one thing you will do, starting TODAY, to start breaking through one of your fears?

Next steps
I invite you to be honest with yourself about your fears, as that is the first step in making any changes. Then, identify one thing that you will commit to do today to start breaking through at least one of those fears, so that you can move to the “next level” in your work and/or personal life.

So, what WILL you do? I’d love to hear – drop me a note at cheryl@goalsinsight.com or give me a call at (510) 482-8987. I love hearing your commitments to greater fulfillment and productivity!

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Upcoming Workshops

"Team Challenges and Celebrations: An open forum to discuss your challenges, questions, ideas and best practices!"

2010 Teleclass Series

Wednesday, August 25, 2010

12:00 noon - 1:00 pm Pacific / 3:00 pm - 4:00 pm Eastern

Where is your team getting stuck? What's working really well with your team? What have you always wanted to know about team dynamics?

This will be an opportunity for an open, honest dialogue about where teams get stuck, as well as what works really well to help teams get unstuck!

Bring your ideas, concerns, questions and best practices to share with others.

In order to provide as much interaction and open dialogue as possible using "live" interaction and coaching, this teleclass will not be recorded.

For more details and to register click HERE


"Reduce Project Stress and Complications:
Critical Communication Factors Beyond the Project Plan"

Project Management Institute – San Francisco Bay Area Chapter
Wednesday, August 18, 2010

5:30 to 9:00 pm

Sir Francis Drake Hotel – 450 Powell Street, San Francisco, CA

In order to successfully execute on project deliverables, project management professionals must rely on their teams to function at full capacity to achieve needed results - high-performing teams which have achieved highly-effective modes of communicating are critical! Special tools such as team agreements, understanding how to avoid non-toxic behaviors and many other communication tools for success create these effective communication dynamics.

For more details and to register click HERE


"Who Moved My Stress? 9 Steps to Transform Project Stress/Pressure Into Peaceful Productivity"

Project Management Institute – San Joaquin Valley Forum

Thursday, October 7, 2010

5:30 to 7:30 pm

821 "L" Street - Modesto, CA

Workplace stress is one of the most significant contributors to blocking productivity on projects.

This session helps participants:

  • Discover the connection between reducing stress and highly productive project teams
  • Unlock the secrets to creating less stressed, more relaxed team interactions that yield better team results, especially during times of change
  • Create and deploy a specific “peaceful productivity plan” to turn their vision for a less stressed and more productive project team into reality

For more details and to register click HERE


"Maximizing Health-System Pharmacy Efficiency: Leveraging Team Dynamics in the New Leadership Paradigm"

California Society of Health-System Pharmacists
Seminar 2010 - Annual Conference
Saturday, October 23, 2010

2:00 pm

Hilton Union Square - San Francisco, CA

During this session designed for pharmacists and pharmacy technicians, you will learn how to:

  1. Investigate and identify the real underlying reasons why your pharmacy team may not be performing at optimal capacity
  2. Formulate a step-by-step plan to lead your pharmacy team to maximum performance by enhancing subtle relationship and communication dynamics
  3. Identify gaps in your leadership as well as team effectiveness abilities in order to more effectively lead your pharmacy team

For more details and to register click HERE


"Leading High-Performing Cross-Functional Teams"

Healthcare Businesswoman's Association (HBA)
Annual Leadership Conference

Thursday, October 28, 2010 (2:30-4:30 pm)

Friday, October 29, 2010 (8:30 - 10:30 am)

Marriott Philadelphia Downtown - Philadelphia, PA

Cross-functional teams have the potential to be high performing when they optimize the strengths and diversity on their team and create a collaborative environment in which team members can thrive!

During this session, participants will learn how to:

  1. Leverage high-performing team communication tools that drive optimal performance for cross-functional success: team agreements with accountability, navigating conflict and a shared vision that goes beyond the charter
  2. Optimize cross-functional team results by enhancing relationship dynamics, leveraging team diversity, celebrating team successes and increasing awareness of potential pitfalls
  3. Measure, review and create a plan for team’s specific strengths and weaknesses

For more details and to register click HERE


Team Building Events and Off-Site Meetings:

Could your team use some help to be more cohesive?
Is it time to enhance your team's relationships and productivity?

Some teams know that something isn't working, but they don't know exactly what that is or how to improve it. Some organizations hold team building seminars and employee retreats because they know it's time to enhance their teams' productivity and relationships. Do either of those statements describe you/your team? If so, and if you haven't already contacted us to discuss your needs, feel free to give us a call to see if we can help you.

We offer a variety of programs to enhance the performance of your teams as well as improve the ways in which your teams interact, so we invite you to visit our Team Building, Training and Seminar page. This is a great way to show appreciation for your team and enhance their productivity, thereby improving the bottom line for your organization!

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About Goals InSight

Goals InSight helps organizations achieve their desired results in the following ways - click on any of the links for details:

If you know someone who could benefit from our offerings, would you please forward this e-newsletter with your recommendation?  We appreciate your referrals, as this is how we continue to grow and evolve – thank you in advance!

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