Goals Insight - Insights E-zine

September 2009

Volume VII, Number 9

In this E-Zine:
  A Few Notes From Cheryl
  Feature Article
  Upcoming Workshops and Teleclasses
  About Cheryl and Goals InSight

Insights Archives


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Additional Resources:
  Goals InSight website
  2008 Workshop Schedule
  Client Successes

Contact Information:

Cheryl Mann, MBA, CPCC
President / Certified Coach
Goals InSight
Team/Department Coaching, Group Facilitation and Workshops
Contact us

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A Few Notes From Cheryl

September Teleclass:  Please join us for this month’s teleclass on September 23 at 12:00 Pacific / 3:00 Eastern time for “No More Broken Promises: How to Get Your Team to Commit to Greater Accountability Through Team Agreements!” See full details and registration below or on our Speaking page. Be sure to mark your calendars for the 4th Wednesday of every month (through October) at 12:00 Pacific / 3:00 Eastern time for the rest of the teleclass series.

Upcoming Program Announcements: Watch your “in box” later this month for an e-mail announcement about two new programs that we’ve created based on the feedback you’ve shared with us about the needs of your team! Stay tuned for more details very soon….

Upcoming Leadership Conference & Project Management Presentations: Since many of you often ask about upcoming in-person presentations, I wanted to let you know that I will be speaking at two public events soon that are both open to non-members - be sure to check out the “Upcoming Workshops” information below.

Feature Article: A three-part leadership article series I wrote was recently published in the Healthcare Financial Management Association (HFMA)’s membership newsletter. The topic is one that many of you have told us you’ve been grappling with these days: “How to Increase Team Productivity Despite Budget Cuts.” Based on the positive feedback, I wanted you to benefit from this information as well - enjoy!

Warmest regards,


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Feature Article:  3 Tips to Increase Your Team’s Productivity Despite Budget Cuts

Over the next few issues of InSights via this three-part series, you will learn 3 tips to increase your team’s productivity despite budget cuts!

In this issue, we’ll talk about Tip #1: Improve productivity by learning how to improve team relationships

Have you been wondering how you are going to lead your team to become more productive with the resources you have available? Most teams think that they just need to work longer hours -- or harder -- in order to become more productive. The good news, though, is that working longer, harder or faster may not be necessary.

From a team “systems” perspective, the key is to alter your team’s FOCUS. Specifically, when a team’s focus shifts to enhancing the team’s relationships, this builds more trust, respect and camaraderie – the 3 keys to high-performing, sustainable teams.

Most teams, especially teams who have not been taught the skills needed and/or have not experienced development work, have an opportunity to focus more of their efforts on positivity factors - the inter-relationships among team members - because most teams have not previously been aware of the benefits of improving their relationships with each other as a means to ultimately enhance their productivity. Research and our experience in working with teams points to a clear message: when teams focus more efforts on enhancing their team’s positivity (relationships), this effort results in increasing their team’s overall productivity (output).

Case study:

Here’s a specific example of a team we worked with, to give you some ideas to consider implementing with your own team. This San Francisco Bay Area consulting firm went through the Team Diagnostic Assessment™ process with us to determine a baseline evaluation of how well they were working together as a team (see diagrams below for a snapshot of how the assessment measures positivity/relationship factors as well as productivity/results factors).

We reviewed the team’s baseline assessment results (see “baseline” diagram) during a team off site, and during that process the team learned that they were so productivity driven that they had forgotten to have fun together and build camaraderie as a team – elements of the positivity factors referenced above. Does this team situation sound familiar – all work and no play?!

How would YOUR team measure up?
BASELINE MEASUREMENT (program start) – Team Diagnostic Assessment™:

Over the next six months (post assessment and post off site) during their monthly team coaching sessions, the team focused on enhancing their relationships with each other. Here are some very creative and easy ways they did this, to give you an idea of how simple, low cost and fun it can be for your team:

a.  5 minutes of “Fun” became a standing agenda item for their weekly team meetings (responsibility rotated each week to a different member); this was a virtual team, so they sent funny video clips to each other to open up at the designated “fun” time during their meetings, or they would share jokes with each other, etc.

b.  Ice cream socials to celebrate their client and company successes; they set a designated time for each person to get their ice cream and respective toppings and get back to their desk, pick up the phone again to check in and celebrate together virtually!

c. During each team meeting, team members would bring in a “sticky situation” for the entire team to help brainstorm solutions for to help solve, so the team began trusting each other more to help solve problems as a TEAM that actually yielded better/more creative results

Great results:

After 6 months of practicing new ways of working together and utilizing team development concepts to integrate their new ways of interacting and communicating, the team said that their “5 minutes of fun,” the ice cream socials and all of their other efforts built a much greater sense of “Team” and camaraderie. And, as a result of those factors increasing in their next assessment, this team’s productivity increased overall by 38% (see below)!

How would YOUR team measure up?


As you can see from this case study, it is possible for your team to improve productivity by learning how to improve your team relationships! Until the next edition, I invite you to talk about these ideas with your team and see which ones they want to start practicing.

Watch for the second tip of this three-part leadership success series: 3 Tips to Increase Your Team’s Productivity Despite Budget Cuts” in the next issue of InSights!

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Upcoming Workshops

Coaching Group Starting Soon:

"Conquering Chaos & Distractions: The key to achieving all you want through structured support and focus"

Would you benefit from the support and structure of a small group of professionals who want to stay on track with your intentions and goals for the rest of this year? If so, please send an e-mail to Cheryl expressing your interest in the Achieve Your Goals Coaching Group starting soon, and we will talk with you about the details!


"No More Broken Promises: How to get your team to commit to greater accountability through team agreements"

2009 Teleclass Series

Wednesday, September 23, 2009

12:00 noon - 1:00 pm Pacific / 3:00 pm - 4:00 pm Eastern

During this teleclass, you will learn how to:

  1. Discover why your team may not be responding and performing with greater accountability
  2. Create a safe environment for your team to openly communicate expectations and previous broken promises that have limited their effectiveness
  3. Create team agreements and a team contract – with buy-in from ALL team members -- for greater accountability

For complete details with all dates in this series and to register click HERE


"Who Moved My Stress? Transform Project Team Pressure Into Peace & Productivity!"

Project Management Institute – Silicon Valley
Saturday, October 3, 2009

8:30 am – 12:30 pm
Sunnyvale Community Center – Sunnyvale, CA

If you’re ready to help your project team be more productive, less stressed, and have more fun while getting better results, this workshop is for YOU!

By attending this workshop, project professionals will be able to:

  1. Realize the connection between relaxation, camaraderie and high performing teams
  2. Learn to utilize the “every reaction is a choice” tool to decrease stress when under pressure
  3. Measure your current level of stress / pressure
  4. Create a team vision of less stressed, more relaxed team interactions that yield better team results
  5. Learn to help team members set priorities and say “no” to requests that fall outside of the project team’s “peaceful productivity plan”
  6. Recognize that project team members are your greatest resources
  7. Identify a method to check in on team member stress as well as productivity
  8. Create a support structure so everyone can invest in their own self care: work-life balance, nutrition, rest, exercise and FUN!
  9. Schedule time every day to integrate relaxation and peacefulness into your team’s work
  10. Hold each other accountable to maintaining a highly-productive, more fun/less stressed environment
  11. Create a “peaceful productivity action plan” with specific “next steps” and accountability

Complete details and registration information: Click Here


"Turn it up During a Downturn – How to Lead Your Team to Increased Productivity Despite Budget Cuts"

Healthcare Businesswomen’s Association – National Leadership Conference
Thursday, November 19, 2009

3:00 pm - 4:30 pm
Westin St. Francis, San Francisco, CA

Current economic times present opportunities for healthcare leaders to stretch their capacity to new levels, requiring skill mastery and tapping into deeper levels of intuition far beyond the status quo in order to thrive.

This workshop will provide insights and tools participants need to reveal their hidden capacity to not just become better leaders, but to lead more productive teams, even with limited resources. It IS possible to improve productivity, even during budget cuts.

During this seminar, participants will learn how to:

  • Improve productivity by recognizing the crucial connection to optimized team relationships -- and learning techniques to improve those relationships
  • Discover how stress is often a hidden block to team productivity and learn stress reduction techniques that shift mindsets from fear, pressure and survival mode to long term success mode
  • Develop skills to teach and lead your team to “do more with less” with newly discovered leadership capabilities

Complete details and registration information:  Click Here


Team Building Events and Off-Site Meetings:

Could your team use some help to be more cohesive?
Is it time to enhance your team's relationships and productivity?

Some teams know that something isn't working, but they don't know exactly what that is or how to improve it. Some organizations hold team building seminars and employee retreats because they know it's time to enhance their teams' productivity and relationships. Do either of those statements describe you/your team? If so, and if you haven't already contacted us to discuss your needs, feel free to give us a call to see if we can help you.

We offer a variety of programs to enhance the performance of your teams as well as improve the ways in which your teams interact, so we invite you to visit our Team Building, Training and Seminar page. This is a great way to show appreciation for your team and enhance their productivity, thereby improving the bottom line for your organization!

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About Goals InSight

Goals InSight helps organizations achieve their desired results in the following ways - click on any of the links for details:

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